So I ended up giving her over a week (personal things came up and I could not call before hand, but I did try to email). It was also a long weekend and I understand some people work part-time or had the extra day off. I asked her 3 times to give me an accurate answer of how long I will be waiting and she promised it would be 2 business days as it is now an active case. I spoke to one of the girls there who had told me that, and told me the extra document I needed and said I would get a response within 2 business days. This was not the first time I had not been responded to as well. My course had expired in this time as well. Yes, no one replied because it needed more documentation, for around a month, even though multiple staff had seen the email. After calling them, I found out they didn't reply because I needed to submit an extra documentation to support the lockdowns impacting placement. It took me multiple times to submit this and still did not get a response. Read more pandemic and financial issues). I then had to extend my course under special consideration for this (after arguing with multiple people that I shouldn't have to pay extra each month as it was a. As they say need proof of trying, I provided this and they still neglected to help. Due to the lockdowns, I was unable to complete the work placement. The staff never offered any solutions to the problems that I had raised.
Throughout my whole course I had only spoken to staff who were rude, unhelpful and inconsiderate. I began my course during the first sets of lockdowns in Melbourne.
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